Customer case studies

How our customers run document governance

Across pharma, medical diagnostics, energy, public-sector transport, and luxury retail — five customer programs walked through in their own terms. Specific problems, specific capabilities, specific outcomes.

Medical diagnostics

Centro Diagnostico Italiano

Clinical procedures, retrievable in ten minutes

< 10 min To retrieve any clinical procedure's full history, versioning and approval chain included.
100% Of procedures carry an identified owner and documented review cadence. Previously ~60%.
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Pharmaceuticals

Italfarmaco

Centralized SOP governance inside the existing M365 tenant

~2,000 SOPs Consolidated into a single governed library across manufacturing, R&D, and commercial operations.
1 audit trail Per document — Entra-attributed, append-only, queryable by compliance from the document's own context menu.
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Energy & utilities

Dolomiti Energia

Operational SOPs and safety procedures, governed across dispersed sites

~1,500 docs Operational SOPs, safety procedures, and ISMS documentation consolidated into one governed library.
12 sites Field operations, generation plants, and corporate offices all pulling from one source of truth.
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Public-sector transport

Trenord

Safety procedures and operational SOPs across a regional rail network

~2,500 docs Operational SOPs, safety procedures, and workforce policies consolidated into one governed library.
~4,500 employees Across the workforce, with a subset requiring documented acknowledgment of specific procedure updates.
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Luxury retail

Bulgari

Contracts, commercial policies, and legal documentation under unified governance

PAdES signed Supplier contracts and licensing agreements above threshold, cryptographically bound within the DocuSign integration.
Central + local Commercial policies governed centrally; market-specific supplements governed locally, both visible in one library.
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Your program could be the next case study

Thirty minutes. No cost. No obligation. We'll walk through your current practice, map it to the patterns these customers followed, and produce a realistic implementation plan.

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