Can we use our own DocuSign account?

The two configurations

Your DocuSign tenant. If you already have a DocuSign enterprise agreement, our integration connects to your tenant. Signatures sent through the DMS come from your DocuSign account, use your branding (sender name, envelope appearance, reminder cadences), and count against your DocuSign transaction allotment. Your DocuSign admin console remains the source of truth for DocuSign-level configuration.

Provisioned DocuSign. For customers without an existing DocuSign agreement, Premium and Diamond plans include DocuSign provisioned via our relationship. Simpler administratively — one vendor relationship instead of two — but you lose some control over DocuSign-level branding and configuration.

When to use each

Use your own DocuSign if:

• You already have DocuSign enterprise
• You have specific branding requirements on signature envelopes
• Your legal team has approved specific DocuSign configurations
• You want all DocuSign signing (not just DMS-originated) in one tenant

Use provisioned DocuSign if:

• You don’t have DocuSign yet
• Your signing volume fits comfortably in Premium/Diamond plan allotments
• Administrative simplicity (single vendor) is preferred

Switching between configurations

Customers sometimes start with provisioned DocuSign and migrate to their own when volume grows or branding becomes important. Migration is a configuration change, not a re-implementation — it can happen mid-year without disruption.

Historical signature validity

A signature signed via one DocuSign tenant and a signature signed via another DocuSign tenant are equally valid from a PAdES-verification perspective. The cryptographic binding is on the PDF; the signature validates regardless of which DocuSign tenant created it. Historical signatures don’t re-validate if you switch tenants — they remain valid from their original signing moment.