Is DocuSign included in the price?

The DocuSign integration is packaged one way on higher-tier plans and another way on lower tiers, because the customer profile for each tends to be different.

Premium and Diamond — DocuSign is included. Customers at these tiers typically have workflows where PAdES signing is routine (external contracts, regulatory submissions, signed attestations), so the integration is part of the core value. No additional line item.

Business and Enterprise — DocuSign is available as a €2,150/year add-on. Customers at these tiers often use standard approval with audit-log evidence for most documents and only need PAdES for a specific subset. The add-on lets them turn signing on for that subset without paying for it on documents that don’t need it.

Without DocuSign at all — entirely valid for customers whose document-governance needs don’t include cryptographically bound signatures. Standard approval with audit-log evidence is sufficient for the bulk of regulated document workflows (ISO 9001 clause 8.5, HIPAA §164.312(b), GDPR Article 5(2), and much of 21 CFR Part 11 §11.10(e)).

What’s not included in the DocuSign figure

The €2,150/year figure covers the integration with DocuSign and a baseline of PAdES transactions sufficient for typical customer volume. Very-high-volume signing operations (tens of thousands of signatures per year) may require a separate direct DocuSign enterprise agreement; we’ll flag this during the implementation assessment if it applies.

What’s not covered by the DocuSign integration: CAdES signatures, qualified e-signatures under eIDAS, Italian AGID-specific signing modes. Customers with those specific obligations run a separate specialized tool alongside. See the PAdES pillar guide for the full scope.

A pragmatic recommendation

If you’re unsure whether DocuSign is needed, the default is to start without it. Standard approval gets you the evidence ISO 9001 and HIPAA care about. If a specific document-type scope later needs cryptographic binding, adding DocuSign is a configuration change, not an architectural one.

If you know from day one that signing is a core requirement — you’re signing external contracts weekly, your QA team runs a Part 11 program where PAdES is part of the evidence package — picking Premium or Diamond from the start is the cheaper path.